Contact us

Arriva Trains Wales welcomes feedback and comments from our passengers as it helps us to improve our services.

Our aim is to look after you during your journey by providing you with the best service and by listening to every comment you may have. 

 
Email
Email us directly on customer.relations@arrivatrainswales.co.uk.

Telephone
Prefer to chat to someone in person? Call our Customer Relations on +44 (0) 845 606 1660, 8am to 8pm Mondays to Saturdays, and 11am to 8pm on Sundays. (times quoted are for GMT)

If you prefer to talk to us in Welsh, please call
+44 (0) 845 606 1660 and select option 1.

By Mail
If you prefer, you can write to us. This is our address:
Arriva Trains Wales, St. Mary's House, 47 Penarth Road, Cardiff CF10 5DJ
 

  
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For assistance for customers with disabilities:
+44 (0) 845 300 3005
+44 (0) 845 60 50 600 (Textphone)

 

For Lost Property
If you think you've left an item of property on a train operated by Arriva Trains Wales, or at one of our stations, please contact our Lost Property Office and give us as much details as possible about the item and the train service or location that it was left on. You can contact us by calling +44 (0) 845 606 1660 between 10am and 4pm or email: Lostproperty@arrivatrainswales.co.uk