How to buy your ticket
When you buy from Arriva Trains Wales all you pay for is the
price of your ticket - we don’t charge booking fees or card fees and standard
postage is free.
Online
Simply enter your journey details into the 'Train tickets
and times' search to find the best fares or click here. We don’t charge booking fees and you
can receive your tickets by First Class post (please allow seven days for
delivery); or collect your pre-paid tickets from ticket vending machines
(TVM's) at participating stations.
On mobile/app
You can buy your ticket on your smartphone with the free ATW
app. Buy tickets securely on our app and collect your tickets from ticket
machines, or if m-tickets are available for your journey, your ticket will be
stored within the app on your device.
By phone
You can buy tickets over the telephone too. Give us a call on
08709 000 773 between 8am and 10pm Monday to Saturday or 9am and 5pm
Sundays. You can choose to collect your tickets from a Ticket Vending Machine
or receive them by post (allow seven days for delivery).
From Ticket Vending Machines (TVM's) at participating
stations
The TVM's sell a range of tickets for popular destinations
for immediate use and accept most credit/ debit cards as well as cash at
certain stations. Check your journey times and individual ticket restrictions
when purchasing your ticket to be sure that it is valid for your planned train.
From station ticket offices
You can buy the full range of tickets from staffed ticket
offices. Our ticket offices will accept all major credit/debit cards, cash,
National Rail vouchers and rail warrants.
On trains
You should buy your ticket before you board the train, the exceptions are if you start your journey at a station where no ticket office or TVM's are provided, or
the ticket office is closed; only then can tickets can be purchased from conductors on the
train.
Contact us
If you're having any trouble booking tickets, we'll be happy to help - visit our
contact us page for further details on how to get in touch with us.