Booking Assisted Travel with
Arriva Trains Wales
If you would like assistance when
making a journey, such as help with getting on
or off a train
or requesting a ramp for a wheelchair, please
contact our Assisted Travel team who will help you make the arrangements.
We will not require you
to give
more than 24 hours’ notice when booking, however you can book further
in advance if you prefer.
You can arrange assistance by one
of the following methods:
-
When
purchasing your tickets online
on the Arriva Trains Wales website
-
By
visiting
the Passenger
Assist website
-
By
calling our Assisted Travel team between 8am and 8pm on 033 300 50 501
-
A
Textphone
facility is available for customers with a hearing impairment on 08457 585
469
Our Assisted Travel team are also able to
sell you
tickets,
reserve seats
and wheelchair spaces and provide rail
information.