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  • Booking Travel Assistance with Arriva Trains Wales

    If you would like assistance when making a journey, such as help with getting on or off a train or requesting a ramp for a wheelchair, please contact our Assisted Travel team who will help you make the arrangements.

    We will not require you to give more than 24 hours’ notice when booking, however you can book further in advance if you prefer.

    You can arrange assistance by one of the following methods:

    Our Assisted Travel team are also able to sell you tickets, reserve seats and wheelchair spaces and provide rail information.