Cymorth Arbenning
Our aim is to make travelling with us as simple as possible; for this
reason we provide special assistance to
passengers who have additional requirements. This page is a summary of
accessibilty information available on the Arriva Trains Wales website to
help you make your journey go as smoothly as possible. Click on the
underlined headings and/or words will take you a page containing more
detailed information on each topic.
Travel assistance
If you require assistance when travelling by train please book in
advance by ringing our Journey Care Line on 0845 300 3005, contacting the
Customer Relations Department on 0845 6061 660 or emailing .
Discounts
If you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted
and travelling with a companion, or if you use a wheelchair, you can
get a discount on Anytime tickets.
Stations Made Easy
Sometimes it can be helpful to have an idea of what a station looks
like before you get there. Stations Made Easy allows you to plan a
route around a station and see photos of it.
Passengers with Disabilities
Arriva
Trains Wales is committed to providing an excellent quality of service
to all our customers. Read more about our committment to improve access
to our services for customers with disabilities here.
Assistance Dogs
To help us achieve our goal and commitment to delivering the best
possible service to our customers, Arriva Trains Wales has introduced
the ‘Assistance Dogs Travel Guide’ in partnership with each of the
Charities.
Train facilities
It can be helpful to have an idea of what facilities are available on board the train.
Mobility Scooters
Train Companies have different policies about carrying Mobility Scooters on trains.