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  • Terms of use

    Arriva Trains Wales/Trenau Arriva Cymru Limited

    Please read the following in relation to www.arrivatrainswales.co.uk pages carefully before you start to use our site.

    This website is operated by Arriva Trains Wales/ Trenau Arriva Cymru Limited (“Arriva Trains Wales”, “we”, “us”), a company registered in England and Wales under company number 04337645, with its registered office at St. Mary's House, 47 Penarth Road, Cardiff, CF10 5DJ.  Arriva Trains Wales is a subsidiary company of Arriva plc. 

    Customers using this website are advised that those pages with a web address prefixed by www.arrivatrainswales.co.uk - are managed by Arriva Trains Wales/ Trenau Arriva Cymru Limited (“Arriva Trains Wales”, “we”, “us”) and, as such, Arriva Trains Wales is responsible for the content, detail and links contained within them as well as the use of cookies created by these pages. Please read the Website Terms & Conditions below in relation to your usage of this website and the Arriva Trains Wales Privacy Policy in relation to any personal data collected and cookies used by Arriva Trains Wales in this regard.

    These terms of use (together with any documents referred to in it) tells you the terms of use on which you may make use of our website www.arrivatrainswales.co.uk including domains arrivatrains.wales, trenauarriva.cymru (“our site”, “site”), whether as a guest or a registered user.  Use of our site includes accessing, browsing, or registering to use our site.

    By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you are buying tickets online, you also accept and agree to be bound by the National Rail Conditions of Travel and acknowledge that any other agreements between you and us are superseded with respect to this subject matter.  If you do not agree to these terms of use and the National Rail Conditions of Travel, please do not use this site.  By continuing to use the site you are deemed to accept and be bound by the terms of use and, if you buy tickets online, by the National Rail Conditions of Travel (as amended from time to time).

    We may modify these terms of use at any time at our sole discretion and your continued use of the site after such changes are made will indicate your agreement to those varied terms.  Please check this page from time to time to take notice of any changes we made, as they are binding on you.  For the purposes of the Terms of Use "we", "our" and "us" refers to Arriva Trains Wales and any reference to "you" or "your" means you, the user.

    We may update our site from time to time, and may change the content at any time.  However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.  We do not guarantee that our site, or any content on it, will be free from errors or omissions.

    Tickets

    Please read the following in relation to www.buytickets.arrivatrainswales.co.uk or m.buytickets.arrivatrainswales.co.uk pages

    The booking engine transactional pages - those with a web address prefixed by www.buytickets.arrivatrainswales.co.uk - are, meanwhile, managed by Trainline.com Limited ("Trainline") and, as such, your use of this part of the website should be in accordance with Trainline's Website Usage Policy.

    Customers purchasing a ticket(s) for travel are advised that they are entering into a contract with Trainline in accordance with the Terms and Conditions relating to the Online Purchase of Tickets below and that, in these cases, any queries regarding the purchase of the ticket(s) should be directed to Trainline. The Trainline Privacy Policy shall apply in relation to any personal data collected and cookies used by Trainline in this regard.

    Other applicable terms

    We are committed to protecting your privacy and making our site accessible to all users.  Please see our privacy policy and cookie policy for further details.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    Accessing our site

    Our site is made available free of charge.

    We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  Access to our site is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our site without notice.  We will not be liable to you if for any reason our site is unavailable at any time or for any period.

    You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time.  If you choose to access our site from outside the United Kingdom, you do so at your own risk.

    Your account and password

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    Intellectual Property

    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

    You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    You shall retain ownership of all copyright in data you submit to this website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.

    Limitation of our liability

    We exclude, to the fullest extent permissible by law, all liability for any loss or damage (including indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation) whether in contract, tort or otherwise arising out of or in connection with this website, inability to access this website, or any websites linked to this website.

    Viruses

    We do not guarantee that our site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    Linking to our site

    You may link (but in no way replicate) to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  Linking to our site indicates that you accept these terms of use.  Please do not link to our site if you do not agree and accept these terms of use.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our site in any site that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    Third party links and resources in our site

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

    We have no control over the contents of those sites or resources.

    Applicable law

    If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

    If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

    Contact us

    To contact us, please email customer.relations@arrivatrainswales.co.uk